TeleTrader d.o.o. is part of baha Group, a software company specialized in stock market data and financial analysis, offering a broad portfolio of tools for the processing, visualization and analysis of stock market data. As a global company, active on the international market and headquartered in Vienna, Austria, baha develops its software in Belgrade, while selling its products globally across Europe, North America, and Asia.
TeleTrader is announcing the following vacancy within its Customer Support Department:
Customer Support Specialist
Main Tasks:
- Act as the primary product and support specialist for our market data terminal.
- Address and resolve customer queries through support tickets and phone calls.
- Create and conduct product training sessions to educate customers.
- Share customer insights with internal teams to improve features and processes.
- Escalate complex cases when necessary, ensuring customers receive effective solutions.
- Collaborate with internal teams to ensure timely responses and compliance within SLA commitments.
Requirements:
- 2+ years of experience in customer support, preferably in the financial industry.
- Excellent communication skills (verbal and written)
- Customer and team oriented
- Ability to remain steady under pressure with a constructive, solution-oriented approach.
- Ability to work independently and proactively
- Fluency in English
- German language skills are a plus.
What we offer:
- Work in an established company with market leadership
- Be part of an experienced and dynamic team
- The advantage of learning the cutting-edge technologies
- Professional physiotherapist (massage and exercises)
- Fully equipped gym in company premises
- Fruit and hot beverages for employees
- Private health insurance (upon 1.5 years of employment)
- Team-building and sports activities
- Employee discounts
